CUSTOMER CARE
Customer Care
I want you to be 100% happy with my products and services. Please reach out to me if any of your questions or concerns are not addressed by reading the information on this page.
Privacy & Safety
We recognize and respect the importance of maintaining your privacy and keeping your information and orders secure. This Privacy and Terms of Use statement describes why and how we gather customer and site visitor information, what information we collect, how we collect it and how we use the information as well as how we keep your information and orders secure.
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Why do we gather information?
We strive to provide our customers with quality goods and excellent customer service. We gather information to allow us to process orders, to enhance and personalize our customers’ shopping experience, and to inform our customers.
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What information do we gather?
When you order from Western Flora Co., we collect the following information: your name, telephone number, e-mail address, billing information (credit card number, expiration date and billing address), products purchased, any relevant promotion code and information (gift certificate redemption code, for example) and, if relevant, the recipient’s name, address and telephone number.
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Email Policy
Upon entering your email address at checkout, your email address will be stored so as to facilitate communication regarding your purchase. Upon purchasing at Western Flora Co., your email address will be stored to communicate with you.
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How do we use the information we collect about you?
We use information we collect from you to process your orders, to provide an enhanced and more personalized shopping experience and to inform you of offers from Western Flora Co.
Western Flora Co. does not share its customer information with its vendor partners or others. Western Flora Co. does not sell, trade, or rent your e-mail address.
We may disclose any information you provide to us when we believe disclosure to be appropriate to comply with any law, regulation, or governmental request, or to comply with judicial process; or if such disclosure is necessary or appropriate to operate this web site; or to protect the rights or property of Western Flora Co., its users, Sponsors, Providers, Licensors, or Merchants.
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Your Security
We understand that the safety of your personal information is extremely important to you. We take great care in protecting your privacy and ensuring a safe online shopping experience at Western Flora Co. Our site uses Secure Sockets Layer (SSL) encryption technology to ensure the secure transmission of any personal information you provide while using our website.
The Fair Credit Act specifies that your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. If you feel you’ve incurred a fraudulent charge with us or any retailer, promptly notify your credit card company and follow the procedures outlined in your credit card agreement.
Your Consent and Changes to this Policy
By using our website, you consent to the collection and use of information by us and the terms of this Privacy Policy. We may change our Privacy Policy from time to time and we will post those changes 30 days prior to their taking effect so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it.
Your Comments
We welcome feedback concerning this Privacy Policy and Security Statement. To send your comments and questions email us at info@westernfloraco.com.
Wholesale Inquiries
Please contact Western Flora Co. through the SAY HELLO tab for wholesale questions. Western Flora Co. sells wholesale to florists, designers, and fellow flower farmers with Colorado Business Tax Liscence. We do not sell wholesale to the public. We offer great options for the diy designer. Check out the bulk blooms page for more information.
Refunds
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We respect our customer's time and the importance of delivering a top quality product to you. We will consider refunds on a case by case basis and will generally refund payments if we have sold a inferior product or have not delivered within an agreed upon time frame. Late cancelations have a big impact on our small, independent business. Please book our services with this in mind.
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Refunds are not given for products that have been improperly stored, transported, handled by the purchaser and result in a loss or decrease in quality of the product.
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Refunds are not given for products that are not picked up by the purchaser or the purchaser's designee.
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Refunds are not given for cancelations outside of the designated cancelation window of a product delivery date (generally 30 days).
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